post and packing
Packages are sent via either NZ Post or Aramex. Items are sent in re-usable/recyclable cardboard boxes with paper packing, please re-use, recycle or compost these items.
Delivery time is usually within five business days. Pickup is available for local customers. Shipping rates are as follows:
|Pickup from Waiatarua, Auckland||Free|
|Auckland courier – rural||$9.00|
|Rest of North Island courier||$9.00|
|Rest of North Island courier – rural||$13.00|
|South Island courier||$13.00|
|South Island courier – rural||$17.00|
refunds and returns
For reasons of health and safety, skincare products may not be returned or exchanged, so please choose carefully. A credit will be given in the event that a sub standard product is received.
The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk. The directions for use suggested uses are just that – suggestions – I make no medical claims on the properties of each product or ingredient, I merely identify the ingredients and their known properties. I endeavour to use products that are known to be gentle and non-irritating and have tested all products (on various human family members and friends). If you have a history of sensitive skin or allergic reactions, please check the ingredients list, purchase a trial size product and test on a small area first. Skin differs greatly and kumanu cannot be held responsible should any reaction occur, however if you should experience a reaction to a product please do let me know via the contact form.